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Are you a local resident or an out of town guest?
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Local |
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Out of town |
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How were your reservations made?
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Central reservation |
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Travel site (Expedia, Hotwire, etc.) |
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Internet |
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Travel Agency |
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Meeting planner |
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Did not make reservation / Walk up registration |
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Other |
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How did you hear about us?
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Internet |
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Friend/referral |
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Advertising |
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Company/group |
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Other |
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What was your primary reason for choosing Green Valley Ranch?
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Casino |
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Loyalty program benefits |
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Action and excitement |
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Social atmosphere |
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Attractiveness of facility |
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Value for the money |
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Location |
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Entertainment |
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Dining |
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Hotel |
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Shopping |
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Variety of facilities |
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Special offer or promotion |
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Attending a meeting/event/conference |
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Other |
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How important to you is cell phone coverage when determining which casino you visit?
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Very important |
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Somewhat important |
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Not important |
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When choosing slot machines to play on the casino floor, does cell phone coverage
affect your choice?
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Yes |
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No |
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What was the primary purpose of your visit?
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Business purposes |
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Leisure/holiday |
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Gaming |
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Conference/convention |
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Attend a show |
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Celebrate a special occasion |
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Food and beverage offerings |
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Other |
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Why were you dissatisfied with the friendliness of the beverage servers in the slots
area?
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Why were you dissatisfied with the timeliness of beverage service in the slots area?
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Why were you dissatisfied with the friendliness of the slot attendants?
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Why were you dissatisfied with the timeliness of slot attendant service?
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Why were you dissatisfied with your ability to find your machine of choice?
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Why were you dissatisfied with the friendliness of the beverage servers in the table
games area?
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Why were you dissatisfied with the timeliness of beverage service in the table games
area?
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Why were you dissatisfied with the friendliness of the dealers?
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Why were you dissatisfied with the availability of desired table game limit?
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Why were you dissatisfied with the friendliness of the Rewards Center staff?
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Why were you dissatisfied with the timeliness of the Rewards Center service?
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Why were you dissatisfied with the friendliness of the cashiers?
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Why were you dissatisfied with the wait time for a casino cashier?
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Why were you dissatisfied with the efficiency of your check-in?
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Why were you dissatisfied with the friendliness of the front desk staff?
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Why were you dissatisfied with the staff's knowledge of hotel and facilities?
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Why were you dissatisfied with the staff's 'can-do' attitude?
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Why were you dissatisfied with the responsiveness to service requests?
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Why were you dissatisfied with the comfort of the bed and furniture?
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Why were you dissatisfied with the functioning of the TV/remote control?
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Why were you dissatisfied with the quality of high speed internet access?
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Why were you dissatisfied with the friendliness of the buffet staff?
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Why were you dissatisfied with the timeliness of the buffet service?
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Why were you dissatisfied with the value for price paid at the buffet?
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Why were you dissatisfied with the way we made you feel welcome?
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Why were you dissatisfied with the way we made you feel comfortable?
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Why were you dissatisfied with how we made you feel important?
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Why were you dissatisfied with the way we made you feel entertained?
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Why were you dissatisfied with the way we made you feel excited?
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Why were you dissatisfied with the way we made you feel secure?
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Why are you not likely to return to Green Valley Ranch?
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Why are you not likely to recommend Green Valley Ranch to others?
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Do you have any other comments or suggestions for the management and staff of Green
Valley Ranch?
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| Please answer all required
questions to proceed. |
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