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Secret Shop Report
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Dining and Entertainment
Please select any dining venues you would like to evaluate:

 

Location:
Shop Name:
Day of Shop
Shop Start Time: hour min  
Completed Time: hour min  
Shopper Name:

For each item shown, please tell us how well you were satisfied.

If something does not apply to your experience, please check "Not Applicable".

 

 Telephone Reservations
 
Q0. Date and time you called and made your reservations?

Date:

Time:

 hour min    

 Walked In  - Yes

  No

Comments:

Q1. Was the phone answered in 3 rings or less? If 'no' please note how many rings it took.
Yes No  # of Rings        

Comments:

 

 Front of House
 
Q2. Were the front desk and entry area clean, well organized and welcoming in appearance?

Yes

  No

Comments:

Q3. Were you promptly greeted by the front desk staff?

Yes

No   # of Minutes

      

Comments:

Q4. How long did it take for you to be acknowledged after you entered?

# of Minutes

         
Comments:
Q5. Did the host walk you to your table as you were being seated?

Yes

No 

         

Comments:

Q6. Did the host say "Enjoy your meal" (or similar) before leaving your table?

Yes

No 

         

Comments:

Q7. Was the table clean and fully prepared with utensils, condiments, etc?

Yes

No 

         

Comments:

Service Quality
 
Q8. After being seated, was your server's greeting prompt (within 2 minutes) and friendly?

Yes

No   # of Minutes

          

Comments:

Q9. What was the name of your server? (If name unavailable, please provide a detailed description).

Comments:

Q10. Did the server make any suggestions or ask if you had any questions about the menu?

Yes

No 

         

Comments:

Q11. Was your server confident and knowledgeable when answering your questions?

Yes

No 

         

Comments:

Q12. Were entree plates served with the entree item facing the guest?

Yes

No 

       

Comments:

Q13. Did the server check back after two minutes (or at least two bites) of delivering your food?

Yes

No 

         

Comments:

Q14. Did the server anticipate your needs (water automatically refilled, brought appropriate condiments, offered a second beverage when the first was less then one-third full, etc)?

Yes

No 

         

Comments:

Q15. Did the server suggest dessert?

Yes

No 

         

Comments:

Q16. Did you feel the server was sincerely interested in your experience?

Yes

No 

         

Comments:

Q17. Did you feel your server was attentive, friendly, professional, efficient and in control?

Yes

No 

   

Comments:

 Cleanliness & Atmosphere
 
Q18. Was the exterior clean, attractive and (if nighttime visit) well lit?

Yes

  No

Comments:

Q19. Was the restroom clean and well-stocked?

Yes

No

     

Comments:

Q20. Was the restaurant interior clean and well maintained?

Yes

No 

         
Comments:
Q21. Were the menus clean and in good condition?

Yes

  No

Comments:

Q22. Was the restaurant temperature comfortable?

Yes

No 

     

Comments:

Q23. Was the music volume at an appropriate level?

Yes

No 

         
Comments:
Q24. Please elaborate on any cleanliness or maintenance-related issues you experienced, if applicable.

Comments:

 Food Quality
 
Q25. Please list all items (including beverages) you ordered.

Comments:

Q26. Were your beverages served promptly and at appropriate temperatures?

Yes

No   # of Minutes Served

     

Comments:

Q27. Did you receive your soup/salad/appetizer within 5 minutes of ordering?

Yes

No   # of Minutes

 

      
Comments:
Q28. Were your beverages served promptly and at appropriate temperatures?

Yes

No   # of Minutes Served

     

Comments:

Q29. Did you receive your entree within 12 to 15 minutes of ordering?

Yes

No   # of Minutes

 

      
Comments:
Q30. Please describe the presentation and appearance of your food. Provide a picture, if possible, to support your opinion.
Beautiful Attractive Average Unattractive

Comments:

Q31. Please rate the food quality, freshness and taste. Explain your answer in Comments.

Delicious

Very Good

Good

So-So

Poor

 
Comments:
Q32. Was the portion size appropriate for the price?

Yes

No

     

Comments:

Check Out
 
Q33. Was your check presented to you in a timely manner?

Yes

No   # of Minutes Served

     

Comments:

Q34. Was your check accurate and correct?

Yes

No

 

      
Comments:
Q35. How much was your bill? Please take a photo of the receipt. Photo Required

Upload picture here:

Q36. Was the server or cashier polite and friendly when accepting your payment?

Yes

No

     

Comments:

Q37. Did you feel that the host/cashier was interested in your experience?

Yes

No

     

Comments:

Q38. How long did it take to process your payment (in minutes)?
 

# of Minutes  

      

Comments:

Q39. Were you thanked or invited back?

Yes

No

     

Comments:

Q40. As you were leaving the restaurant, if a host/cashier was present at the desk, did you receive a friendly acknowledgement?

Yes

No

     

Comments:

Overall Experience
 
Q41. Please rate the attitude and professionalism of the staff.

Excellent

Above Average

Average

Below Average

Poor

Comments:

Q42. Were the staff neat, clean and presentable in appearance?

Yes

No

     

Comments:

Q43. What was the MOST positive aspect of your experience?

Comments:

Q44. What was the LEAST positive aspect of your experience?

Comments:

Q45. How likely are you to return to this restaurant again?

Definitely

Very Likely

Likely

Unlikely

Definitely Not

Comments:

Q46. Compared to other restaurants in the area, how would you rate your level of satisfaction? (List any restaurants you like more, the same as and/or less than this one in Comments).

Very Satisfied

Satisfied

Somewhat Satisfied

Unsatisfied

 

Comments:

Q47. What one thing could we do to improve your experience in this restaurant?

Comments:

 

 

 

 

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