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Day of Shop |
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| Completed Time: |
hour |
min |
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| Shopper Name: |
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| For each item shown, please tell us how well you were satisfied. If
something does not apply to your experience, please leave it blank. |
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How likely is it that you will return to Green Valley
Ranch?
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How likely is it that you will recommend Green Valley
Ranch to others?
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Friendliness of valet staff |
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Timeliness of car retrieval |
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Helpfulness of valet staff with
directions or assistance |
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Overall appearance of valet staff |
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In what areas of the casino did you play during this
visit? |
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Slots, Video Poker and Video
Keno |
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Friendliness of beverage servers in
slots area |
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Timeliness of beverage service in
slots area |
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Sense of welcome from slot
attendants |
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Friendliness of slot attendants |
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Ability of slot attendants to
address my needs and answer my questions |
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Timeliness of slot attendant
service |
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Working condition of slot machines |
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Variety of slot machines offered |
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Ability to find slot machine of
choice |
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Comfort of slot machine environment |
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What one thing could we do to improve your slots experience?
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Friendliness of beverage servers in
table games area |
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Timeliness of beverage service in
the table games area |
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Variety of table games offered |
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Availability of desired table game |
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Availability of desired table game
limit |
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Friendliness of table games
supervisors |
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Comfort of the table games
environment |
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What one thing could we do to improve your table games experience?
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Timeliness of seating in Poker Room |
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Friendliness of Poker Room dealers |
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Knowledge of Poker Room dealers |
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Variety of Poker games offered |
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Variety of buy in levels offered |
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Helpfulness of Poker Room
supervisors |
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What one thing could we do to improve your
Poker Room experience?
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Friendliness of Race & Sports
Book tellers |
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Efficiency of Race & Sports
Book tellers |
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Variety of pari-mutuel options |
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Availability of seating in Race
& Sports Book |
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Friendliness of beverage servers in
Race & Sports Book |
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What one thing could we do to improve your
Race & Sports Book experience?
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Cleanliness of Bingo area |
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Friendliness of Bingo staff |
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Working order of Bingo equipment |
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What one thing could we do to improve your
Bingo experience?
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Boarding Pass Rewards Program |
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Are you a member of our
Boarding Pass rewards program?
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Friendliness of Rewards Center
staff |
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Helpfulness of Rewards Center staff |
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Timeliness of Rewards Center
service |
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Staff's knowledge of the rewards
program |
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Value of rewards program benefits |
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Simplicity of how the rewards
program works |
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Ability to use rewards program
offers |
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What one thing could we do to improve your
rewards program experience?
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| Friendliness of cashiers |
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| Helpfulness of cashiers |
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| Wait time for a casino cashier |
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| Accuracy of transaction |
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| Availability of cash change machine |
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| Working condition of cash change machine |
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| Overall appearance of casino staff |
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| Overall cleanliness of casino areas |
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| Overall casino ambiance |
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| Overall casino comfort |
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| Overall casino air quality |
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Please answer all required questions to proceed.
Survey provided by Sherlock, LLC. �2014 |