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Were you an overnight guest at our hotel?
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Yes |
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No |
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| Friendliness of booking agent |
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Did the reservation agent ask if you are a rewards program member?
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Yes |
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No |
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Did the reservation agent explain the Hotel Service Fee?
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Yes |
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No |
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Were you able to make your reservation as planned?
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Yes |
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No |
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| Time spent waiting to check in |
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How long did you spend standing in line at check-in?
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Less than 5 minutes |
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5-9 minutes |
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10-14 minutes |
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15-19 minutes |
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20-24 minutes |
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25 minutes or more |
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| Speed/efficiency of check-in |
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| Accuracy of booking information upon check-in |
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| Friendliness of front desk staff |
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| Front desk agent made you feel welcome and as a valued
guest |
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Was your room ready upon your arrival?
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Yes |
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No |
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| Time spent waiting to check out |
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| Speed/efficiency of check-out |
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| Accuracy of bill |
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| Luggage attendant's knowledge of property services
offered |
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| Luggage attendant made you feel welcome and as a valued
guest |
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| Helpfulness of concierge staff |
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| Staff's knowledge of hotel and facilities |
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| Staff's 'can-do' attitude |
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| Responsiveness to service requests |
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| Friendliness of housekeeping staff |
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| Cleanliness of guest room |
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| Maintenance of guest room |
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| Cleanliness of bathroom |
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| Maintenance of bathroom |
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| Comfort of bed and furniture |
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| Quality of amenities in bathroom |
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| Variety of in-room refreshment bar (mini-bar) items |
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| Adequacy of room lighting |
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| Room décor and ambiance |
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| Proper functioning of TV/remote control |
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| Quality of high speed internet service |
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| Condition of guest room |
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| Hotel telephones answered quickly |
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| Friendliness of telephone agent |
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| Telephone agent made you feel welcome and as a valued
guest |
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| Telephone agent fulfilled your request |
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Did you order room service during your stay?
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Yes |
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No |
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| Phone answered promptly |
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| Friendliness of order taker |
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| Friendliness of delivery staff |
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| Speed of in-room dining delivery |
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| Accuracy of your in-room dining order |
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| Quality of in-room dining food |
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What one thing could we do to improve your hotel stay experience?
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| Please answer all
required questions to proceed. |
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